Frequently Asked Questions
Asked and Answered
If you haven’t visited Chilliwack or the Hotel Morado before, you’re probably curious about what to expect. If there’s a topic we haven’t covered on this page, or you require further clarification, please don’t hesitate to get in touch. We love connecting with our future guests!
Check-in and checkout times
Guests are welcome to check-in at 3:00 PM. We ask that you be out of your room on your final day no later than 11:00 AM.
Check-in and out processes
Hotel Morado has no concierge or front desk personnel on-site. Instead, you’ll receive confirmation of your stay via email, with clear instructions guiding you through the virtual check-in and -out process.
Communication methods and timing
Email is our preferred method of communication, but you can always call if you’ve got a pressing question or need any clarification.
You can expect to receive confirmation of your stay immediately after booking, with more information regarding check-in and local attractions closer to your arrival.
Communication methods during your stay
Everything you need should be ready and waiting for you, but should anything go awry during your stay, you can reach us directly via phone, text, and/or email.
For emergencies, call 911.
Dropping luggage off before check-in
We unfortunately do not have the ability to store luggage before arrivals.
Parking
Each room is allotted one parking space. You’ll be given instructions on where to park upon arrival via email.
What is provided in the room?
Every room includes a queen-size bed (or larger) and a three-quarter bathroom (toilet, sink, and shower). In addition, you’ll find:
- Soap, shampoo
- Towels, bedding
- Complimentary coffee and tea
- Minibar
- Beverage cooler
- Central air conditioning/heat
- Smart TV
- Free Wi-Fi
What’s nearby?
When you stay at Hotel Morado you’re steps away from some of the city’s best shops and eateries. Visit District 1881 and nearby Central Village to see what’s within walking distance (spoiler alert – they all are)!
Check-in and checkout times
Guests are welcome to check-in at 3:00 PM. We ask that you be out of your room on your final day no later than 11:00 AM.
Check-in and out processes
Hotel Morado has no concierge or front desk personnel on-site. Instead, you’ll receive confirmation of your stay via email, with clear instructions guiding you through the virtual check-in and -out process.
Communication methods and timing
Email is our preferred method of communication, but you can always call if you’ve got a pressing question or need any clarification.
You can expect to receive confirmation of your stay immediately after booking, with more information regarding check-in and local attractions closer to your arrival.
Communication methods during your stay
Everything you need should be ready and waiting for you, but should anything go awry during your stay, you can reach us directly via phone, text, and/or email.
For emergencies, call 911.
Dropping luggage off before check-in
We unfortunately do not have the ability to store luggage before arrivals.
Parking
Each room is allotted one parking space. You’ll be given instructions on where to park upon arrival via email
What is provided in the room?
Every room includes a queen-size bed (or larger) and a three-quarter bathroom (toilet, sink, and shower). In addition, you’ll find:
- Soap, shampoo
- Towels, bedding
- Complimentary coffee and tea
- Minibar
- Beverage cooler
- Central air conditioning/heat
- Smart TV
- Free Wi-Fi
What's nearby?
When you stay at Hotel Morado you’re steps away from some of the city’s best shops and eateries. Visit District 1881 and nearby Central Village to see what’s within walking distance (spoiler alert – they all are)!
Looking for More Information on The Grand Hall?
Hotel Morado and The Grand Hall are sister companies owned and operated by Jade and Cory Lehti. Although anyone over 19 is welcome to book a room at Hotel Morado, preference will be given to guests attending an event at The Grand Hall. Please visit The Grand Hall website for more information.